Let’s plan your dream day

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FAQ’s

  • To reserve a date, a non- refundable deposit of 30% of the total order cost is required and will be applied towards the final balance. The date will not be reserved until the deposit is received and the rental contract is signed. The deposit must be made within 7 days of the quote being generated, or it will expire. The remaining 70% balance is due 7 days prior to your event date. A valid credit card must also be provided for any incidental charges that may arise.

  • If any items are missing or damaged upon their return or pickup, you will be notified as soon as possible.

    For missing items: If items cannot be found or we are unable to reach you within 48 hours of the event date, you will be required to pay the replacement fees upon receipt of an invoice. The replacement fees are different than the rental fees. If any items can be located and returned within one week of the return/pick-up date, the full amount will be refunded.

    For damaged items: Any items that are deemed unrentable by our standards will be charged at full replacement value (not the rented value) and you will be asked to pay this fee upon receipt of an invoice.

    As the customer, you are responsible for all rental items from the time of delivery until they are picked up. Please ensure that all equipment is secure and protected and clean from the weather while in your possession. We do charge for broken, damaged, or missing items, including packaging materials. We will also charge a replacement fee for any linen that has burns, holes, untreatable stains, or is missing.

    If the damage/replacement fee invoice has not been paid within 48 hours from the invoice date, the credit card on file will be automatically charged.

  • Fee for travel depends on location from our base in Queen Creek, AZ. Our

    mileage rate is $2.50 per mile roundtrip.

  • We prioritize the seamless return process to ensure every item is accounted for. We kindly request that rentals are returned in the same packaging condition as upon pickup or delivery. This meticulous attention to detail not only guarantees the completeness of your return but also minimizes any potential confusion regarding missing items. Your cooperation in maintaining the original packaging is greatly appreciated and contributes to the efficiency of our service.

  • Payments can be made using a credit card. We do not accept checks. You can pay the remaining balance on your account at any time before your event, but the final payment is due one week before the event date.

  • No refunds are given for items that were not used during your event. This is because they were in your possession therefore prohibiting another customer to rent them.

  • We are able to source more of already existing inventory in most cases, given time to do so.

    Special orders are possible if a client requests an item that does not currently exist in our inventory or at any other local Arizona rental companies. Special orders require full payment of the invoice and the quantities cannot be modified.

  • We offer silk and real touch floral options. If you are looking to incorporate real florals into the design, this will need to be purchased separately. If you need assistance finding a florist, we can help with that.

  • When you place a deposit on items, they become unavailable to other customers. Therefore, we have certain policies in place for changes to your order.

    Please note that no refunds will be given, and all money collected is non-refundable.

  • If you choose one of our packages, we will pick up the rented items after your event on the same day. If you are only renting items, you will need to return them within 24 hours of pickup, in the same packaging and arrangement as when you received them.

  • The rentals for your design and styling packages are not included and must be purchased separately. However, you will receive a credit towards the decor of your choice when you choose a package. There is a minimum $250 rental requirement. This does not include any pick up or delivery fees, nor does it include any fees for set up or tear down.

    • Glassware: Must be returned in their restaurant grade glass racks with no liquids and stems up.

    • Plates & Serveware: Must be scraped off and free of most food, stacked inside the storage containers they arrived in.

    • Flatware: May be placed back in their bins dirty, but please avoid returning them soaked in any sort of liquids to avoid rusting and discoloration.

    • Candlestick Holders: Must be completely free of candle wax and returned in the disassembled condition in which they were provided.

    • Cylinder Vases: Must be emptied of all wax and liquids, and returned in the appropriately labeled box provided.

    • Votives: Must also be emptied of any wax and liquids, and returned in their appropriately labeled box.

    Cleaning Fee:
    If items require cleaning upon return, a cleaning fee will be applied at a rate of $50 per hour. Notification of any cleaning fees will be sent within 48 hours of pick-up.